Hotel Policies & Information

The Fine Print

Here is a brief overview of our hotel policies here at the Hotel Retlaw, from arrival to departure and everything in between. Feel free to contact the hotel directly at 920-204-0400 to confirm facts. 

ADA Policy

ADA compliant guestrooms are available and should be reserved in advance. For additional information, please contact the hotel directly at 920-204-0400.

Age Requirement Policy

Guests must be 21 years of age or older with a valid government-issued identification to reserve and to check-in to a guestroom. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

Alcohol Policy

Outside alcohol and coolers are prohibited at Hotel Retlaw.  Alcohol is available for sale at our Jazzmine's Brasserie and through the Lobby Bar.  Guests may purchase beer, wine and mixed drinks with cash, credit/debit cards or a guest room charge (with privileges).  

Arrivals and Departures

Check-in begins at 3:00 p.m. Check-out is at 11:00 a.m.

Due to our enhanced cleaning procedures we have introduced due to the Covid-19 pandemic, it has become difficult to honor requests for an early arrival or late departure.  We appreciate your understanding.   

Payment policy: On arrival to the hotel, the Hotel Retlaw requires a credit card pre-authorization to cover the value of your stay plus $50.00 of incidental charges per day. Incidental charges may include the following:  in-room refreshment center, parking fees, Quintessence Spa, Texture Salon, Jazzmine's Brasserie, The Lobby Bar or Espresso Cafe.  The pre-authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Cash:  If you choose to pay with cash, we accept cash payments at departure only.  On arrival to the hotel, the Hotel Retlaw requires a credit card/debit card pre-authorization to cover the value of your stay plus $50.00 of incidental charges per day. 

Checks:  We do not accept checks. 

Debit cards: We accept debit cards; however, we highly discourage the use of debit cards for authorization at registration. If you choose to use a debit card, it will be authorized to cover the value of your stay plus $50.00 of incidentals per day. Your bank will immediately place a hold on the amount of funds. These funds will no longer be available for use from your bank account until payment of your account at departure. Upon departure, any unused amount will be released from hold status at the discretion of your bank or financial institution, which may take up to 30 days after departure. The Hotel Retlaw will not be held responsible for any overdraft charges incurred as a result of authorization.

Gift Certificates/Gift Cards:  If you choose to pay with our gift certificate/gift card, we accept gift certificate/gift card payments at departure only and on arrival to the hotel, the Hotel Retlaw requires a credit card/debit card pre-authorization to cover the value of your stay plus $50.00 of incidental charges per day. 

Children

Children are always welcomed at the Hotel Retlaw. Cribs and rollaway beds are available at an additional charge of $10.00 per stay. Both items should be reserved in advance. Due to the historic footprint of our hotel, we offer rollaway beds in only select guestrooms and in select category of guestrooms.  We have a limited number of guestrooms that have two queen sized beds in them, it is always advantageous to reserve these guestrooms far in advance to ensure availability of these coveted rooms. For additional information, please contact the hotel directly at 920-204-0400.

Fitness Studio

Please Note: Our Fitness Studio is complimentary to all guests of the Hotel Retlaw 18 years of age and older. A parent or guardian must always accompany minors under the age of 18 when visiting the Fitness Studio.  Daily:  6:00am to 10:00pm.                                                                                                                                                                                                          Due to the Covid-19 pandemic:  Please consult with our Receptionist on Duty to reserve a private work out time.  

Internet

Guestrooms/Suites: Complimentary wireless connectivity.

Lobby and Meeting Rooms: Complimentary wireless connectivity.

Meetings and Events

10,000 square feet of meeting space.

Meeting Rooms Names: Crystal Ballroom, Eisenhower, Kennedy, Roosevelt, Truman and Windsor.

Smallest Room: Roosevelt Boardroom (350 square feet)

Largest Room: The Crystal Ballroom (3,400 square feet) and can accommodate 250 people.

No Party Policy

The hotel has a no party policy in its guestrooms and suites.  This is enforced in the following manner.  If the hotel is made aware that there are too many occupants in the guestroom or suite, or that the noise level is disturbing other through noise complaints or by observation, hotel management will visit the accommodation and request that the matter be immediately remedied.  If management must return again for the same issue, the occupants of the guestroom will be evicted without a refund.  

Occupancy Policy 

Room rates are based on single or double occupancy in guestrooms and suites.  Each additional person over 18 years of age will be assessed a $25.00 per evening extra person charge.  All guestrooms and suites at the Hotel Retlaw have occupancy limitations; maximum of two guests in guestrooms with one queen bed, two or three guests in guestrooms with a king bed and four guests in guestrooms with two queen beds, our one-bedroom suites and residential suites.  For additional information, please contact the hotel directly at 920-204-0400.

Parking

The Hotel Retlaw is pleased to offer our guests complimentary evening covered self-parking in the structure adjacent to the hotel. There are 125 assigned parking spaces for guest use that are clearly marked. Guests may access the parking structure from either North Main Street or North Portland Avenue and utilize the covered walkway into the hotel.

Over-sized vehicle parking location: Behind the hotel at 33 North Portland Street is an open-air city-owned/city managed parking lot. Parking fees vary, this parking lot is not affiliated with the hotel.

Please Note: Always lock your vehicle and do not leave valuables inside. The Hotel Retlaw is not responsible for lost items or damage to your vehicle. A loading zone is available on East Division Street for approximately 15 minutes for loading and unloading.

Pet Policy

Dogs only. Well-trained and quiet dogs are welcome at the Hotel Retlaw. If your favorite dog is joining you, a $100 non-refundable charge will be placed on your final statement.

Maximum: Two dogs.  Weight limit: 70 pounds each.

Only select accommodations/rooms are pet friendly. Certain guest accommodations/rooms and all suites do not accept dogs. It is always advantageous to reserve these pet friendly guestrooms far in advance. For additional information, please contact the hotel directly at 920-204-0400.

A credit card must be presented at the time of check-in to guarantee against damages or soiled carpets/soft goods in the guestroom. Damages will be billed on a case-by-case basis.

Please Note: The ADA states a certified service animal is trained to perform functions that the individual cannot. A service animal is not a pet and emotional support animals do not qualify as a certified service animal. Certified service animals are always welcome and exempt from the $100.00 fee.

Photography

Due to a high number of requests, and in order to ensure a wonderful guest experience, personal photo shoots are not permitted at the hotel.  There are select opportunities for paid photo shoots on site, which require advance approval and signed release forms.  Any photo shoot inside the guestrooms or suites in the hotel also requires advance approval.  Please contact hotel directly at 920-204-0400 in advance to enquire about obtaining our official photography release forms and payment details. 

Pool

Our apologies, but the relaxation pool is not open to guests of the Hotel Retlaw and it currently under construction.

Our relaxation pool will be part of the Quintessence Spa and will be open to guests 18 years of age and older who have a confirmed spa reservation at the Quintessence Spa.

A lifeguard is not on duty, so swimming is at your own risk. If you require assistance getting in and out of the pool, please notify the Spa Reception Desk at 920-204-0377.

Privacy Policy

The Hotel Retlaw has created this privacy statement in order to demonstrate our firm commitment to your privacy.  The following discloses our information and dissemination practices for this website:  https://thehotelretlaw.com.  This website contains links to other sites.  The Hotel Retlaw is not responsible for the privacy practices or the content of such websites.  We collect visitors contact information (i.e. email addresses) which is sometimes used to send promotional materials from our hotel.  The Hotel Retlaw does not rent, sell or disclose your personally identifiable information.  

Property Details

Eight floors, 121 total rooms, including six one-bedroom suites and six residential suites.

Reservation Details

Age Requirement: Guests must be 21 years of age or older with a valid government issued identification to reserve and to check-in to a guestroom. A person of the minimum age requirement must be present at check-in and become a registered guest in the room.

Cancellation Policy: Cancel or modify reservations by 3:00 p.m. CST (local hotel time) at least 48 hours prior to arrival to avoid a one (1) night cancellation penalty charge. If your reservation is not cancelled, you will be responsible for the entire stay. Our apologies, but there are no cancellations/modifications allowed on advance purchase, pre-paid or non-refundable reservations.

Deposit Policy: One night’s room rate and tax is required during special events throughout the year. For additional information, please contact the hotel directly at 920-204-0400.

Early Departure Policy: Guests who check-out of the hotel prior to their scheduled departure date are subject to an early departure fee of one night’s room and tax. For additional information, please contact the hotel directly at 920-204-0400.

Third-Party Reservations: If you choose to make a reservation on a different website than ours, you will need to contact the booking agent or the website that you reserved through in order to make any changes/modifications.  You are bound to the cancellation policies agreed to when reserving on their website or through the booking agent.  There cancellation policies may differ from our standard policies when reserving directly with the Hotel Retlaw.  

Smoking/Damage Policy

All guestrooms and suites at the Hotel Retlaw are 100% non-smoking.  A $250.00 cleaning fee (plus tax) will be applied for any evidence of smoking in guest rooms or suites upon departure.  We are please to offer smoking areas outside of the hotel for guests convenience.  Guest room damage will be applied to the form of payment on file, should any damage occur.  

Policies may vary during holidays, special events and are subject to change without notice.