Spa FAQ

Review Our Spa FAQ & Etiquette

RESERVATIONS
We encourage you to schedule appointments ahead of time to ensure that your therapist, and/or preferred treatments and times are available. Walk-in appointments are always welcome and based on availability.

All reservations must be secured with a credit card, telephone number and email address. To schedule your appointments, please call our spa service desk at 920-555-1212.

SERVICE CHARGE
Tipping is not included in our published rates. An 20% service charge is added to all spa services. Gratuities may be adjusted by the discretion of the guest.

TOURS
To respect guests’ privacy, general tours of the spa facility may be limited to specific times of the day so as not to disrupt spa services. Please contact the spa for more information regarding a personal tour.

YOUR ARRIVAL
We suggest you arrive at least 30 minutes prior to your first scheduled appointment to ensure adequate time to check in, relax and fully enjoy the spa amenities. Late arrivals will result in abbreviated service.

HEALTH CONCERNS & SPECIAL NEEDS
Please notify our staff of any health concerns, special needs, or if you are pregnant at the time of booking so we may guide you to the appropriate treatment choices. Hotel Retlaw Spa reserves the right to refuse service at our discretion.

Spa Etiquette

We are dedicated to providing a healthy and comfortable environment for our guests. Please be aware that Quintessence Spa is a nonsmoking environment, and cellular phone use is prohibited within the premises. We request all calls conclude and devices are turned off prior to entering the spa.

Most spa treatments are enjoyed without clothing. You will be properly draped throughout your treatment; however, you may wear whatever makes you most comfortable. A robe and sandals will be provided for you during your visit.

**Our steam room, and pool area are unisex and communal, so please bring and wear a bathing suit in those areas.

Lockers are available for storing personal items. We request that you remove all jewelry and other valuables prior to visiting. The Hotel Retlaw Spa is not responsible for lost, stolen or misplaced personal items.

AGE REQUIREMENT
To enjoy the Spa and its amenities guests must be at least 18 years of age. Salon hair care and nail treatment services are available for guests under the age of 18 but require the presence of a guardian 18 years or older at all times.

SERVICE PROVIDERS
When scheduling your treatments, you may request a male or female therapist; however, we regret that we cannot guarantee this preference.

CANCELLATION POLICY
Because the scheduled spa services are reserved just for you, we kindly ask for a 24-hour notice if you need to change or cancel your appointment. Without this notification, the total treatment will be charged to the credit card on file.

Group cancellations will be defined within a group contract.

LAST SCHEDULED SERVICE OF THE DAY
If you are scheduled for the last service of the day, we ask that you arrive early to enjoy the Spa's amenities as the Spa does close after the last service is completed.

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